Paid but didn’t receive!


#1

Well I purchased the one time offer after finally leveling up! And did not receive anything! Still have the same amount of everything so disappointed! It said it was unsuccessful but then seconds later took the fees out of my account


#2

Hey Shania_Charvat, I’m sorry to hear that you’re having trouble with your in-game purchase. Reach out to our support team here at support+forums@ludia with your support key and purchase information so they can assist you.