Paid for a level u purchase, but did not receive anything?


I wanted to know, what the best thing to do is?

  1. Can Ludia quickly send me what I should have got for my purchase.

  2. Contact Google for a refund?



I’m sorry to hear that you didn’t get your purchase, Hellohello123. Could I ask you to contact our team here at with your support key so our team can try and sort this out for you? If you can include a screenshot of your purchase receipt in your email, it’d be really helpful.


Hi Ned,

I sent an email to and included a receipt of my email.

Do I need to send another email?

Please, because the longer this goes - I fear, I wont get compensated.


Hey Hellohello123, if you had already sent an email to that email, you don’t have to send another email.

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