Ludia Forums

Paid for lvl5 offer but didn’t actually get it


#1

I paid for the offer and the money was taken out. But I have yet to receive a response to my support ticket or get my offer. Have been a week with nothing


#2

Happened to a few other players as well (different levels at times…), including myself… its been a week and no reply, its not looking good mate lol


#3

I still have yet to receive a response or my items that I paid for


#4

Hey SenorHeadBang, I’m sorry that you have not heard back from support team yet. We have been getting a lot more tickets than we had anticipated but we are trying to get through everyone who needs our assistance as quickly as possible.

I would like to note that writing in a new message can reset your position in the queue.