Paid One time offer got nothing


#1

So I advance in arena and paid the one time offer they took my money then I got nothing. I check my bank account demand yall took my money but didn’t give me my obe time offer


#2

Hi there @Hereforthebeer,

What you will need to do in this case is to visit the customer support page here: https://ludia.helpshift.com/a/jurassic-world-alive/

Previous players have had similar problems in the past, where their purchase wasn’t applied correctly. They just review the account data and can confirm if the incubator was added & opened. If it wasn’t the case they will go ahead and get it added to your account.

Just be aware that the response time from customer support can take up too 2 weeks due to a lot of tickets being submitted by people. Most of those tickets are just useless spam and people complaining, so legitimate customers need to wait a big longer than intended.


#3

Send them an email with all the information they ask for in the support area and just be patient for them to reply, will probably take about 2 weeks but they should answer.