I am deeply saddened and disappointed (not to mention angry) that Ludia does not appear to value its paying customers. I don’t know if anyone else had an issue with the boost reshuffle event, but I lost 12 boosts, and they told me they will not refund them. I accept that I did not look up UTC time, and knew the event ended that day, however my screen showed 100 (full) refund when I checked, so I trusted what I saw on the screen was actually correct, why would I expect it to not refund the value displayed? So I transferred 16 boosts from one Dino to another, got cold feet and transferred them back only to realize that I had 4 boosts left of 16 boosts. I lost 50% going one way and another 50% going back. When Ludia has offers that display that have expired, say an incubator and you try to purchase it, it won’t let you. That’s what should have happened in this case. If 100 refund wasn’t going to be made as shown, it should have not completed the transaction. Regardless of what outside messages they send to players, what you see on the screen is what should be honored. Can Ludia charge double for all their incubators if they send us a separate message saying “Going forward all incubators will cost double what you see on the screen” and then say “ oh well we told you in a message”. No! They can’t! Same principle here. I’ve spent over $1000 playing this game, am a VIP member at $9.99 a month and an officer in a top 100 alliance, really they’d rather lose that then give back 12 boosts that costs them NOTHING?! Way to show your customers you just don’t care about them in the slightest. Just bad business. If they don’t come back with a better reply, I will not spend another dime with them. That’s no way to treat paying customers in a business.