Ever since the 1.7 update, my application has crashed and lagged numerous times. At first i thought it was just the game working through the update or just a normal crash or lag here or there.
This has been horrible and border line unplayable. i get minimum support from within the application support and more or less been called a liar. So with that said i’ve been taking detailed notes of every crash my game has had June 1st and specifically June 02, 2019. Below are the messages i’ve contacted support each and every time my game crashed and details regarding my iPhone and more.
I hope this helps and please don’t brush this aside.
Application Version: 1.7.36
Device: iPhone 6
iPhone Software: 12.3.1
iPhone Model #: MQ422LL/A
Carrier: TFW 36.0.1
iPhone Capacity: 32GB
So i have followed the troubleshooting steps numerous times provided by support, numerous times. Sometimes i feel that they don’t know what to say, so they just send the same troubleshooting steps EVEN if you have told them in your initial message that you have done them by specifically stating it. it’s like they don’t read your message.
I have performed and do the following:
-completely uninstalled and reinstalled the JWA application.
-updated my iPhone to the most current version.
-updated the JWA application to the most current version.
-toggled airplane mode on/off for 10 seconds to re-establish a connection.
-reset the network settings completely on my iPhone.
-performed a hard reset to the phone.
-turned the phone off and back on.
-while i play the JWA application i do not have any other applications on my phone running.
-when i am at home i am connected to my wifi network.
-at home i have switched between 2G & 5G wifi as well as turned wifi off and used my service.
-when i leave my house i turn wifi off on my phone so that it does not constantly search for a signal.
-i have disabled the sound effects and music on the JWA application.
-i do not play the game in power save mode.
-i have deleted photos, videos, and applications on my iPhone to free up space.
-my service bars are full or down 1 majority of the time.
-almost thrown my phone
my game will crash during the following:
-view a creature.
-open a scent and tap the first creature that pops up.
-spinning supply drops.
-walking or riding.
-switching between tabs.
-drone launch screen.
-drone return screen.
-viewing scent menu.
-trying to watch an ad to speed up an incubator, all time lengths of incubators.
-no apparent reason whatsoever on different screens, map, alliance, scent, creature collection.
-probably others i’m not recollecting at the moment.
Here is my detailed time and date of each crash.
ALL TIMES ARE EASTERN STANDARD TIMEZONE:
June 01, 2019
11:45am - sitting at home on wifi. i tried watching a 15 minute incubator a few seconds after activating it. The game crashed to the home screen of my phone. I had just watched a 3 hour incubator that was under 12 minutes and it worked fine.
11:53am - i was able to rewatch the ad on my 15 minute incubator which was around 7 minutes left. I was able to open it and receive my rewards.
8:55pm - tried watching a 3 hour incubator to open early. Game froze and crashed before even showing the ad. it had about 8 minutes left. I was at the local Kroger shopping and the service on my phone was fine. i had wifi turned off while i was away from the house so it would not try to look for a signal.
8:57pm - i tried to watch the 3 hour incubator that crashed my app in the message above and it worked fine.
8:58pm - I set a 15 minute incubator and waited a few seconds and tapped watch and it crashed my app to the home screen. It did not show the ad before crashing. i tried to watch the incubator again and it worked fine.
9:41pm - at home on wifi, relaunched the game after getting home and connecting to wifi. tried to tap on the epic Darwin to level it up in my collection and the game crashed. i did not see the dinosaur, it crashed on that weird blue pedestal screen that the dinosaur appears to stand on.
9:53pm - at home on wifi sitting on the couch. i was fusing dna on stegodeus and nodopatosaurus. once i was finished with that i tapped the map screen and the app crashed to the home screen.
10:55pm - i’m at home connected to wifi. I’m in alliance chat and just sent a message. i switched to view my alliance members list and it wouldn’t scroll down then the app crashed to the home screen of my phone.
June 02, 2019
8:36am - at home connected to wifi. did a fresh relaunch before starting the game this morning. I checked the alliance chat, sent a few messages, donated dna, rejected a few request to join, sent another message in alliance chat, went to the map and spun 5 supply drops, tapped the common dilophosaurus and the game crashed to the home screen of my phone.
8:46am - still at home on wifi. went to the battle screen and was going to speed up and watch the ad on the remaining 12 minutes of my 8 hour incubator. The app crashed to the home screen of my phone once i tapped the 8 hour incubator. I didn’t get into the incubator screen to even tap on watch.
9:05am - at home on wifi. game crashed when i launched on a rare ornithiomimus on the drone launch screen. i had just completed 3 battles and went to the map to spin supply drops but decided to shoot the rare first.
9:10am - at home on wifi. game crashed to the home screen mid battle. i killed one creature then they did swap in dracoceratops and before it hit me the game crashed. I relaunched and it took me back into that battle. After the battle i immediately contacted support.
10:08am - i collected my free 200 hard cash reward for the anniversary. I went back to the map and tried to launch on a Para. The game froze and crashed to the home screen of my phone. The point of crash was on the drone launch screen. I had completely closed and relaunched my application after the 10am eastern time zone daily reset to assure everything would run smoothly, no other apps open on my phone.
10:12am - after relaunching and sending the last message i shot the Para that crashed my app in the last message. I then donated a hit of Suchotator to an alliance member then went to my creature collection screen and tapped on Suchotator because I was going to fuse more to donate. The game froze and crashed to the home screen before I saw the creature. it was on the blue load screen before the creature pops up.
10:16am - after sending the above message to support, i went to the map and shot another Para different from the one that crashed my app a few minutes prior. Then i went to fuse more Suchotator dna. I tapped suchotator in my creature collection and the game crashed to home screen before showing the creature. It was the blue load screen again, the pedestal screen as i call it.
10:59am - at home on wifi. spun my supply drops around my house from sitting on the couch. Then went to view who requested to join my alliance and the game crashed to the phone’s home screen.
11:14am - sitting on the couch at home on wifi. the game crashed once i tried to launch on an apatosaurus next door.
11:56am - i spun supply drops, shot a dino or 2, and wrote a few messages in alliance chat. Then i went to speed up and watch my 3 hour incubator. It had 13 minutes and 13 seconds left. i tapped watch and it went back to the battle screen showing all my incubators then the game crashed to the home screen of my phone. I relaunched and contacted support then tried to watch the incubator ad again to speed it up.
12:17pm - i’m sitting in a parking lot and just spun lots of supply drops and tapped the gold strike tower. The animation came up to zoom into the tower. It froze and crashed to the home screen of my phone. Once i left my house i turned wifi off so it isn’t searching for a signal and i had full service bars on my phone. The game crashed at the end of my street so i had to relaunch then too. After sending this message i was able to fight the strike tower with no issue.
12:27pm - game crashed to home screen after spinning a green supply drop. I relaunched the app and received the “missed rewards” and the coins i didn’t receive from the supply drop. Still had good service bars.
1:13pm - sitting at a park that’s not considered a park in the game for some reason. I activated a 5 minute scent. I tapped on the spawned Nundasuchus and the game crashed to the home screen. My phone service was good.
1:17pm - Still using the 5 minute scent. I missed the first Nundasuchus due to the game crash and contacting support and walking. I was walking the trail and was able to shoot the rare bird Scap…. Then another Nundasuchus spawned, i tapped it and the game crashed to the home screen again.
1:21pm - Spun a few distant supply drops and tapped a common Dilophosaurus and the game crashed to the home screen from the drone launch screen. I had good service bars.
1:30pm - Same location as last few messages. tapped a common Dilophosaurus and the game froze and crashed to the home screen from the drone launch screen. I relaunched and contacted support.
1:34pm - Still in the same spot. Shot the common Dilophosaurus that crashed my game in the last message. I wrote a message to m alliance then went to fuse some Suchotator dna. The game froze on the pedestal screen and crashed to the phone’s home screen. I relaunched and wrote support.
1:38pm - Lost service after last message spinning supply drops. Received reconnect error 10010. I was going to share a screenshot of my phone service but the attachment in the game kept cropping that part of the pic out. Rest assure, it was full service bars.
1:52pm - Did a few battles and went to the map and spun a supply drop. The VIP ad popped up and froze and crashed my app to the home screen of my phone. relaunched and sent support this message.
2:42pm - Had been spinning supply drops. Tapped on an apatosaurus and the game crashed to the home screen. i relaunched and contacted support this message.
2:44pm - After sending the above support message i went back to the map and tried to launch on a rare Dimetrodon and the game crashed to the home screen of my phone.
2:47pm - After sending the last message, I went back to the map and tried to shoot the rare Dimetredon but it was gone now, wasn’t too happy about that. So i tried to launch on an apatosaurus. The game crashed to the home screen of my phone.
2:52pm - As soon as i sent that last message i went back to the map. That rare Dimetrodon appeared again. I tapped on it and you guessed it, the app crashed again to the home screen.
3:11pm - I opened my 3 hour incubator that was ready. then i tried to watch a 15 minute incubator to speed it up. It had about 6 minutes left on it. I tapped watch and the app crashed to the home screen.
3:19pm - after sending the last message to support, i was able to watch the 15 minute incubator. This was the second attempt. They seem to always work the second time after crashing the app the first attempt. I did a battle and i activated the 3 hour incubator that i had won. then i went to the map. I tried to launch on a common Irritator and the game crashed to the home screen of my phone. I relaunched and sent this message.
3:29pm - Did a battle and went back to the map. i tried to launch on a distant common Irritator (different from the one above.) My app crashed to the home screen of the phone.
6:12pm - Sitting at a gas station’s parking lot looking at the map and the game just abruptly crashed to the home screen. I relaunched and contacted support.
6:19pm - i am in the court of my subdivision, i tap on a common Monolophosaurus and the app crashes to the home screen of my phone.
6:24pm - At home tapped on a different Monolophosaurus and the app crashed again tot he home screen.
6:28pm - After darting the common Monolophosaurus that crashed my phone in the last message, i went to the battle screen and tried to open my 3 hour incubator that was ready. The app crashed to my home screen of my phone.
7:31pm - was forever in my help & support menu reading and retyping all these messages. Went back out and viewed my support key and app version. then shot an apatosaurus, spun a green supply drop, then an orange, opened my 3 hour incubator that crashed my app an hour ago. Then went to check to make sure i had no 5 minute scents before the 8pm coin reset. my app froze and crashed to the home screen of my phone from the scent menu.
June 02, 2019 all eastern time zone times. I went on a walk around the neighborhood with my girlfriend and my dog. Her app did not crash once. She has an older Samsung phone. Only one of these I saw my service was not great but I didn’t receive the reconnect screen and error code just the crashes. I did however have to reconnect a few times in different areas but not at the time of my app crashing.
8:43pm - epic Ankylosaurus crash launch screen
8:47pm - Suchomimus launch screen crash
9:13pm - Suchomimus launch screen crash
9:18pm - common dilo launch screen crash
9:27pm - spun orange supply drop froze on coins received crashed to all black screen.
9:47pm - back home on wifi. Viewed alliance chat then went to map and app crashed to home screen.
10:35pm - I’m at home sitting on the couch connected to WiFi. I had just spun 4 supply drops, shot 2 raptors, shot a tarb, donated a few hits of diplotator, then went to fuse more. Once I tapped the diplotator in my creature collection, the app froze on the blue pedestal screen before loading the creature in the app then it crashed. Relaunched and sent support this message.
10:51pm - At home on WiFi. Everything was going well. Spun some supply drops gave some dna in my alliance sent a few messages in chat. I then decided I should use my 5 minute scent before I end up getting both out of the supply drops then get a 3rd from a free incubator I won’t be able to collect. So I open the 5 minute scent. I tap on the raptor once it spawns. I wait a few seconds before tapping launch. Then my app crashes to home screen from the drone launch screen. I relaunched and shot my raptor before it disappeared and finished my scent before contacting support.
11:00pm - While writing the message above. Sitting at home on WiFi. My app crashed to the home screen. I thought I was going to lose the message I was typing to support but luckily it saved it. Something good about the game. Relaunched and began typing my 11pm message.
I will try and provide more crash times and dates moving forward, but i play sometimes at work and it is hard to write it all down because i work on a production line that does not stop moving.