Please explain to me this

So finally after 10 hours (yes 10) of hunting I find my first snake.

then without showing me the DNA it just goes back to the map like nothing happened, and upon checking my DNA, I see this:

@Ned @John

1 Like

That sucks - maybe a sync issue and it will magically appear later.

You need to see picture of creature with dna to be sure that darting is registered. I assume that either map reload happened or game just though you don’t have connection. Could be map refreshment as you took screenshot of snake.

At least you got to see and dart it. All I’ve seen was its gen 2 counterpart which I have accepted that I wont find the og, but instead its gen 2 counterpart.

Sorry to hear this happened, @afbakappeltaart, especially given you finally found that slithering sneak… I’ve noticed that this issue can occur when my device is not able to maintain a strong connection to the game, e.g. when it switches over from home WiFi to Data, or even when I hop into an elevator.

That said, our support team would be glad to take a closer look on your behalf, so don’t hesitate to reach out to them at, including your support key in the email.