Prize Drop Glitching

I know theres a time limit on prize drop but this morning when a new prize drop arrived i spent 4000 or so dna on the dakosaurus and it said i was past silver fidelity and i was on the way to get gold fidelity.

But when i was doing the bronze pack for nundasuchus, i watched the first ad, got back, and i was bumped back to bronze fidelity, mind you there was still 4 days left

Hey there, @Memkiipz, I’m not sure why this happened in your game but our team would be glad to take a closer look at things on your behalf! Reach out to them at support+forums@ludia.com, including your support key so we can find you more quickly in our system. Thanks!