Prize drop random reset


#1

anyone else have problems with prize drop randomly resetting to bronze well before reset time? I was working toward top level and it reset to bronze also my food building was instant maxed out as if game jumped forward


#2

Hey Enigma, I’m sorry to hear that your prize bar has reset. I’m not sure what might have caused it, but our support team would be happy to take a look at this for you. Could you please take a screenshot of your prize bar and email it to them?

You can email our staff here at support+forums@ludia.com, and it’ll be useful if you could include your support key in the email.


#3

Thank you, I have emailed support several times as it has happened 4 times so far i only took screen shots the last two so I have emailed them with the SS showing a fresh bronze bar with 6 vip tickets and 10 bronze tickets purchased