My prize drop progress randomly reset tonight. You can see in the pic I have 20 tickets, yet have barely made any progress toward the “zinc” prize (typically I believe that takes 10-11 tickets total to obtain, so I should be way beyond that). I can’t open a support ticket through the game because every time I try to send a message, I get a “failed to send” error despite refreshing. Is this happening to anyone else? Any advice on how to proceed?