Ludia Forums

Prize in tapjoy in gems not given

I used tapjoy to get free gems for amazon prime joining and visualization of something i did it but i didn’t get the gems ,I activated the free trials of prime for my amazon account and see an episode of a telefilm on my pc ,but i didn’t get gems and there is no more the prize in tapjoy

Hey Fabrizio_d_Ottavio, I’m sorry to hear that you didn’t receive your Gems for completing a Tapjoy offer. Our FAQ here has some information that could help you:

If you had already reached out to Tapjoy and you’re still having issues, please do not hesitate to contact our support team here at support+forums@ludia.com with your support key and Tapjoy case ID so our team can take a look for you.

Thanks!