Ludia Forums

Problem connecting to our servers

I’ve asked for this problem to be solved and nothing has been done about it! Why???

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I’m having this same problem and I ain’t hearing back from support at all, I can sign in as a guest but not with my account

Hello, @Phil34 & @Westley_Hetrick. If you haven’t already, could you try forgetting the WiFi network on your device then reconnect to it and see if that helps? Moreover, please make sure that your device has enough internal storage space in it. If you have reached out to support, they will get back to you in 3-5 business days. Your patience is appreciated!

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Unfortunately I have tried that, hasn’t worked for me

I did it but… it still says it

This is only when I sign in on my Google play account, if I play as guest it works, so it’s not my connection

I’m sorry to hear that the troubleshooting I provided didn’t work. Once support gets the chance to read your message, they’ll be able to take a closer look and provide additional troubleshooting accordingly. Thanks for understanding!

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