I’m having this same problem and I ain’t hearing back from support at all, I can sign in as a guest but not with my account
Hello, @Phil34 & @Westley_Hetrick. If you haven’t already, could you try forgetting the WiFi network on your device then reconnect to it and see if that helps? Moreover, please make sure that your device has enough internal storage space in it. If you have reached out to support, they will get back to you in 3-5 business days. Your patience is appreciated!
Unfortunately I have tried that, hasn’t worked for me
I did it but… it still says it
This is only when I sign in on my Google play account, if I play as guest it works, so it’s not my connection
I’m sorry to hear that the troubleshooting I provided didn’t work. Once support gets the chance to read your message, they’ll be able to take a closer look and provide additional troubleshooting accordingly. Thanks for understanding!
I started getting this today and can’t get into my account at all. I have several devices, and it doesn’t work from any of them - it seems to be an account issue. My husband can access his account no problem, so it isn’t our network either. It is super annoying to have to wait 3-5 days to get any support when you are blocked entirely and have a vip membership. More drone range isn’t very valuable when you can’t play
I’ve had this problem on occasion when I go from WiFi to 4g , at home on WiFi it’s fine , go out to the shops or for a walk & when I log into the app get a similar message, what works for me is to restart/ reboot my phone, then it’s fine again.