Problems galore


Has anyone else been having trouble login in? It comes up with no internet connection error

and you can turn off and on your device and still won’t let you log in as it loads 18/21 then freezes, I have installed and uninstalled the game 5x just today alone.


Try using internet data to connect. If you are able to connect then switch back to wifi.


Hey Blanca_Elsy_Weigel_D, try the troubleshooting steps here and see if it helps: Stuck on loaded screen of game?
Also, try changing the time zone on your device to one that is based in North America like New York or Toronto.
If you’re still having issues after trying those steps, contact our support team at with your support key and more information.


I did both multiple times but it didn’t work, I had to delete the game and reinstall it


oh that sucks, they should fix that kind of problems. glad you could sort it out!


it happens to me for no reason. i dont use wifi and ill have full signal and itll do this to me.