Purchase issue-W

Purchased the 450 gym bundle and have not received the in-game currency yet my bank account was still charged. Not happy

Hey there, @Wallace_Avin, Iā€™m sorry to hear that you have not received the contents of your in-game purchase! I know how frustrating that can be, but reach out to our support team at support+forums@ludia.com and they will take a closer look at your account. Remember to include your support key in the email, along with screenshots of any receipts that you might have, so that we can help you faster!

Thank you for your response. I will inquire

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While frustrated with the delay I am happy to see that I received the currency from in app my purchase. I would like to state that I will not just continue to play the game for I greatly enjoy it however I do hope that moving forward such mistakes will become non occurrences.