Purchase issues

This is for reporting bugs only, if you are having trouble making a purchase or need help recovering your account please post in Help & Support here.

Please fill in the following fields!

Bug Description: won’t let me purchase dino dollars keeps spinning

Area is was found in: where you purchase items

How do you reproduce the bug:
Step 1-
Step 2 -
(add more if needed)

How often does it happen: tried multiple times today

What type of device are you using: iPhone 11

Anything else? (add screenshots or additional information here)

i don’t know why, but i have same

Ugh I need to level up my Dino’s so I can fight Alberto lol

Hey @LadyTLuvz and @nastasiya09, I’m sorry to hear that you are having trouble making purchases in the game.

If you haven’t already, could you please contact our support team at support+forums@ludia.com with your support key included in the email? Our team would be happy to take a closer look at this for you.

Thank you!

i have same..

I resolved that issue with deleting and reinstalling the app. I have an iphone X.