Purchase not received

Does anyone know what’s going on with the purchases? This week I have not received what I bought twice!

I’m sorry to hear that, Ewokie.
Please reach out to our support team in-game by tapping your Level icon and then Settings > Help & Info > Help & Support > Chat bubble icon on the top right. They’ll do their very best to assist you directly with this!


I’ve been waiting a week for help with an incubator I purchased but didn’t receive

Hi L_N. I’ve sent you a private message here on the forums.

Thanks for your advice Davy, I did what you suggested 4 days ago but Ludía has not solved my case yet

Thanks Ewokie. It can sometimes take several business days before an answer, but rest assured they’ll get back to you as soon as possible.

In the meantime, please note sending another message before our team replies could reset your position in their queue.

Great tip Davy, I will follow your advice and be more patient

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