Purchase Pack error

Hi, today I have purchase Indotaurus pack.But I don’t get the pack for now . How can I do?

I’m sorry that happened, nakrinrat1. Could you please email our support team at support+forums@ludia.com so our team can better assist you with your purchase?

Please include your support key in the email as well. It’d help our team locate you faster in their system.


I’ve been waiting for 2 days, do I need to do anything else? Or just wait for the support team to reply.

Hey nakrinrat1, depending on the current ticket volume, it could take a few business days for our team to reach your ticket. :sweat:

Once our team gets a chance to review your message, they’ll be sure to get back to you asap.

In the meantime, please refrain from updating your ticket until our team replies. It could reset your position in our team’s ticket queue.

1 Like

Thanks, now the support team has responded. Thanks for the reply Ned.:grinning::grinning:

1 Like

I’m glad to hear that, nakrinrat1! :smiley:

Hopefully, our team can have your issue resolved soon as well.

1 Like