I purchased some bundles the game froze twice during the purchase process. So I tried again. I ended up being billed for 2 bundles I never received. I contacted Ludia over a week ago,… they ask for my transaction history from Apple, which I provided showing that I was in fact billed. In the past Ludia has been great to deal with. Not the first time this has happened. But they have always fixed the problem quickly sending me the missing content. Up until now Ludia has had great customer service. But now it’s been a full week and I’m still waiting. What’s going on?
On Apple devices you just go to the App Store tap your profile upper right had corner, then you’ll see your name and email address at the top (tap it) scroll down to purchase History,… then screenshot.