Purchased it by mistake, but it failed


Hello, im not sure if I’ll get in touch with you this way, but ill try.
I just went on the Jurassic World Alive App, and I got the chance to open the Free Incubator, so I clicked. But apparently something went wrong, and the app ‘thought’ I clicked on the Rare-incubator. And I was fast, so I clicked the 530 dollors pay-icon before I realised what it meant. Anyway, something bugged and I ended up only being able to open the free-incubater and not the one I bought by mistake. What am I supposed to do now, I can’t get my money back, or what?
From desperate little me


oh lala silly… go find tell them so they can give refund. https://ludia.helpshift.com/a/jurassic-world-alive/?s=hot-topics&f=i-have-a-purchase-issue-what-should-i-do&l=en but they take a long time so u have to wait! maybe 4 days if lucky… only way. good luck