Purchased one time deal- no reward-lost?


#1

Not sure if I’m in the right spot for this but. Maybe you guys can help me. I leveled up to 12, bought one time deals $49.99 but never got the incubator, coins, or hard cash. It stalled during payment process and got the receipt a few minutes later. Can you help me or direct me to who can or link. Much appreciated. I have copy of receipt. Thanks


#2

Email support+forums@ludia.com with your support key. :blush:


#3

I just linked the support email but they’ve flagged my post :sweat_smile:


#4

Thank-you Heather :slight_smile: V