Purchased sale incubators twice didn't get it even once

I purchased the incubators twice but never got it even once. My credit card also got charged for it. Later u cancelled one transaction but still one is left. So what should I do now. Buy again and the first one will be refunded or wait for refund?

Hey there, @Mitul_C_Vaishnav, I’m sorry to hear that you did not receive the contents of your in-game purchase! I know how frustrating this must be, but our support team would be glad to take a closer look at your account in order to try and shed some light on this. Reach out to them at support+forums@ludia.com, including your support key so they can find you faster in our system. Thanks!