@Keith, I appreciate the efforts you are making to assuage these concerns. However, I also believe those making decisions at Ludia are completely misunderstanding what is causing players frustration. Let me summarize:
Removal of a Favorable Feature - Ludia decided to remove the Quest Packs, which players gleefully collected with few complains (if any). Players were satisfied with the system. There was no valid reason to remove the Quest Packs.
Replaced with a Despised Feature - Instead we have been inundated with the Quest Pass/Warrior Pass system which players find unfavorable. This system has led to a vast number of threads sated with numerous complaints.
Increased Costs with Decreased Rewards - Rewards for the free Pass are insultingly low, and the rewards for the $5 pass are not much better. Even purchasers of the $5 pass are finding less value than what was achieved from the abandoned Quest Packs. This is unfavorable to players.
Duration - Most players with the $5 pass can complete all 20 rungs of the ladder within a few days. This leaves players who do not participate in PvP Events with no objective to play for most of the month. This devalues the $10 VIP pass as such players are also collecting less from it.
Two Passes??? - Players feel they are not being treated like VIPs when they need to purchase the additional $5 pass to access all features. This was an unintelligent decision. Even long standing top players have abandoned the app.
Waiting for the Fix - Players were promised the Quest Structure would be fixed so that players with the $5 pass have reason to play more than 10 days per month. We were handsomely reward once to compensate for this issue. The problem has not been resolved, yet the additional reward was not granted. [many expletives deleted] Based on your response above it seems Ludia has abandoned plans to fix this. [a few more expletives being deleted]
You also noted elsewhere in this thread that Ludia pays attention to what is being stated in the forums. I have been reading the forums for more than a year and have never seen any indication of this.
The ongoing exodus of players and the lack of replacement players shows I am likely not the only one. The data shown in the attached photo supports my premise.