Question on 1 time offer


I’ve sent an email to support and being the weekend I’m not expecting to hear from them. I had the 1 time offer for leveling up to 15. I wanted to purchase it but in the process I lost connection and ended up not getting it (wasn’t charged). My question is has anyone else missed the 1 time offer for whatever reason and did Ludia give them another option to purchase it? I’ve not played or even collected incubators and wasn’t planning on doing anything until I’m given a yes or no. Thank you for any info you give to me…


Don’t believe they can resend you the OTO, unfortunately most likely have to wait for your next.