Ludia Forums

Raid Reward No Login

This is for reporting bugs only, if you are having trouble making a purchase or need help recovering your account please post in Help & Support here.

Please fill in the following fields!

Bug Description: Completed a Raid. The screen where the reward incubator shows stayed blue, the incubator never showed. The game would not move beyond that point. Closed app, now I am unable to get beyond the “Exclusive DNA Tournament Incoming” message. Nothing is clickable. Restart device and app multiple times, stalls at the same spot.

Area is was found in: Raid, then Login

How do you reproduce the bug:
Step 1- Can’t, can’t login
Step 2 -
(add more if needed)

How often does it happen: Once, still happening

What type of device are you using: Android Tab S3

Anything else? (add screenshots or additional information here)

After about 10 minutes the issue has resolved itself. I am logged back in and the rewards were given in one of those missed windows.