Ludia Forums

Really how long does it take support to finally get back to you?

I know a lot of people play the game etc but 3 days already on a VIP member and still no answer , was advised by NED not to message again as it will delay my reply more so what am I supposed to do ??

Follow Ned’s advice. It’s not exciting advice, but it’s good advice.

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Does asking for a support request update bump the person down in the queue automatically, or is this a manual process?

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It’s automatic they tell me.

Did you email them or use the in game messaging? When I used the in game system under help, they got back to me within a few hours.

Used the email messaging

I’ve found 3-5 days to not be uncommon. (Yes, dbl neg) :slight_smile: