Ludia Forums

Reconnect error 10014


Hi, I updated the app on 12/18 and haven’t been able to play since. I keep getting reconnection error 10014. I tried to uninstall/install, still same issue. Please help!


Hey there, @TriniRex, I’m sorry to hear that you’re having difficulty entering and playing the game. I’m not entirely sure why you are seeing that particular error code, but our support team would be glad to take a closer look at things from their end.

Reach out to them at, including your support key so that they can find you more quickly in their system and get you back to collecting DNA as soon as possible! Thanks!