Reconnect - reinstalled - booted to another user name?


My JWA was repeatedly freezing up so uninstalled and reinstalled. It gave me a new name and I don’t know how to get back to my original user name and all my dinosaurs, etc. HELP!!


Hey Dina_Garland, if your previous game was linked to a Facebook or Google Play store account, you should be able to get into your game by reconnecting back to the correct account. When you launch the game, select the login option for the account your game was linked to, you’re also able to reconnect to your Facebook or Google Play store by going into the in-game Player Profile > Settings menu. If you were playing on a guest account, you would need to contact our support team here at with your support key so they can assist you further. If you don’t remember your support key, give our team your gamertag or in-game name, and they might be able to find you in their system.