Recover Account

I have lost my original account. I have logged out of Game Center and Facebook and still cannot log back into my original account. I was a level 13 and the account I’m logged into is a level 2. Is there an option to log out of JW? I have read all of the forums and cannot find a solution. Thank you!

Log back in to the level 2 account and click on your level. Go to settings and you should see an option to log on using facebook and another for google.

Try the facebook option and see if you get the correct account. :slight_smile:

I tried that. It still pulls up the wrong account.

Sorry to hear that. :hushed:

I think your next step should be to contact Ludia support here,

They can prolly fix you up. :wink:


Hey Shaley_Holmes, I’m sorry to hear that you’re having trouble logging into your original game account. As other players have suggested, could you please reach out to our support team here at Our team would be happy to assist you further with this.

If you remember any details from your original account, such as the support key or in-game name and ID, it’d be helpful if you included it in your email. Thanks!