Ludia Forums

Reset account, loss of progress of my game part


#1

Hello, having sent several e-mails since your support Ludia to the section " to contact Us " (I send documentary evidences of purchase,my key customer services), I still had no newsconcerning my problem:
In the launch of the game, my part reset, I have no more the progress of my game. I might install and reinstall Jurassic World Alive but it did not solve the problem. I’m French, can you help me ?


#2

Hey stephano9! I am very sorry if you are still waiting to hear back from our support team. We are receiving a much larger volume of tickets than anticipated.
Our support team is trying to work as fast as possible to help everyone who needs our assistance.


#3

Can you tell me how long it to set on average to manage my problem?
I hope that it will not last more than a month.

Good luck to your team.
Sorry for my English, I am French.
Thanks for your answer.


#4

My issue is solve by your team support. Thank you !