Ludia Forums

Reset game progress

I wrote to tech support twice. I asked to reset my game progress, but I was “refused” (there are a lot of fake purchases on your account)… I specifically want to reset my progress, and start playing fair! I don’t want to cheat in it anymore, and play only fair!

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Hey there, Aunt_Sugar. Sadly, if you had already received a reply from our support team, there is not much we can really do on our end as our support team’s decisions are usually final.

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Have you tried deleting the game data, uninstalling it, and reinstalling it? Given that doing the opposite can be used to migrate an account from one device to another, I would think this would cause the game to lose your old account and let you make a new one. (Note: you’ll have to play as guest or use a different FB account.)

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