Ludia does care about their players. They’re not heartless. Most developers quite care about their players. Many of them become developers because they were gamers at some level. For them, their work is their passion.
However, in my limited experience with game developers, as with any company, there are big wigs and suits above the passionate people; they care about profits more than people. And so the developers have their hands tied pretty heavily on what they can and cannot do. Developers care about a quality gaming experience; suits care about money. I don’t know if this tension exists at Ludia, but it exists at almost every gaming (and other service-providers) company out there. I could give stories about Disney and IBM and EA (Electronic Arts), but that’d be unnecessary and unprofessional.
As for the forum, the forum does not exist as a place for players to talk to developers; forums exist for player-to-player communication. If our comments and thoughts go to the developers (which the moderator team is often gracious to do), that’s a bonus. But the forum, strictly speaking, is for players to talk with players.
The best way we “talk” to developers is the way we spend (or don’t spend) money on the game. The second-best way we talk to developers is the way we spend (or don’t spend) time on the game. Support tickets and forum comments are a distant third to proft and playtime statistics to game developers.
I’m sorry if my message came across as depressing. It’s kind of the way much of the world works. Unless you work in a small, mom-and-pop style business where the company is fairly small and contact with the client is direct or near-direct between owner-operator and customer, a lot of the “humanity” of production and service gets lost. Welcome to a global, transnational, efficient system of economy. It’s up to us as we interact with each other on a daily basis to bring heart and soul to whatever system we find ourselves in. And that, we can do.