Ludia Forums

Rise of Berk FB connection not working

I have 2 fb accounts and Berk has stopped using the one my game is thru, it defaults to the other, losing all me progress and what let me choose. I’ve deauthorized it on the non-game account over & over. How do I get it to log in with the right account?

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Hello @Songtyger. Our support team would be glad to help you recover your progress. Please reach out to them at support+forums@ludia.com. Don’t forget to include your support key as this helps them locate your account faster in our system. Thank you.

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I did. I haven’t heard anything yet.

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Once they get the chance to read your message, they will respond as soon as possible. It might take some time as messages are responded in the order they come in. Your patience is appreciated!

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Still waiting. How long am I supposed to pay for a game I can’t log in to?

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@Ronald
It’s been days. I have now opened a 2nd ticket. When will I hear something?

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Hi, @Songtyger. If you still haven’t heard back from support, kindly provide your support key and ticket number/ID in a private message. Thank you.

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Done
Thank you

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