Sanctuary inaccessible

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Bug Description: Not letting me access my sanctuary

Area is was found in: sanctuary\dinosaur lab

How do you reproduce the bug:
Step 1- click a dinosaur from the lab
Step 2 - hit enter to go to sanctuary
Step 3 - nothing happens
Step 4 - click until it says the sanctuary is overworked
Step 5 - wait one minute
Step 6 - still nothing

How often does it happen: every single time I try to access my sanctuary dinosaurs

What type of device are you using: Galaxy note 9

Anything else?

Edit: yes I’ve tried restarting the app several times

4 hours and no reply.
I hope this is at least a known issue with a fix in the works

I’m sorry to see that this is happening with your Sanctuary, @Elder. Our team has been notified, and they would like to take a closer look at this so they can assist you. Could you reach out to our team here at with your support key and that screenshot? Thanks!

Hey @Elder, thanks for reporting the issue to us, we appreciate that! Can I ask you to reach out to our support team at Please provide your screenshot and all the relevant information and our team will be happy to look into the issue!