Serious problems with payments!

I got serious problems with payments.
I tried contact via: (Now 3 times)

But nobody answers me (Over 24 hour is gone).
So I have lost money, no items, and no support.

Something similar happened to me I contacted the in game chat support and was fixed in 24 hour
You click the cog top right help and support
And the chat bubble on the too right menu

Not sure if it what you had tried

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Hey hvilppu_DJV, Iā€™m sorry that you were having an issue with your in-game purchases. If you had already reached out to our support team, our team will try and get back to you as soon as they can.

In the meantime, please refrain from updating your ticket/messages before our team replies, as that could reset your position in their queue.