Ludia Forums

Slow loading times and lots of random lag

Is anyone else experiencing really longoadkng times when clicking on a dinosaur you own, when clicking on one you want to dart. And also lag between menus and lag when entering the main map? Lots of lag everywhere except there’s no lag in campaign battles and I haven’t done pvp but if the battles look similar I doubt that lags too. Any one else having this problem? My phone is brand new it’s a note 9 I don’t have problems like this with any other games except this one.

Hey Zeppyiscute, I’m sorry to hear that you are having those issues with your game. Could you please contact our support team at support+forums@ludia.com with your support key and device information? Our team would be happy to try and assist you further.

Where’s the support key

If you tap on your level icon in the game, you’ll be able to access the Settings menu. Your support key is located at the bottom left of the Settings Menu.

First thing you should do is try clearing the cache from the Apps menu, that should help

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The games cache? Or is there another setting on my phone I should know about

I know it can be done on Android through the Settings->Apps menu