Ludia Forums

Snoggletog restarts

Hi everyone!
This is my first time (I am a new player) but I am having problems with the Snoggletog’s event, because after three or four days, it’s like the event restarts, and all the squares that I had got dissapear! I won’t be able to get all the snowmans and get the dragon if it restarts again and again and I loose all my progress. Can someone help me? Thanks!

Hey there Angel,
Out of curiosity are you playing on multiple devices? Also, which device are you primarily playing on?
I would suggest contacting our support team at https://ludia.helpshift.com/a/dragons-rise-of-berk/?contact=1 about this issue.
As a heads up, avoid sending multiple tickets as it may prolong the time it takes to receive a response. Thanks for reaching out to us!