Finally got one relpy… after waiting for 10 days.
Must say, keep players waiting without any reaction for over a week is awful. Although you don’t want to be like that at all, and just stick by too may reports and short-handed.
While some bugs happened, and might influent many players, it should be an announcement on your website and facebook, twitter… etc. Also a letter to mailbox in game to explain what happened, and how will you deal with victims.
These notifications can insure everyone knows what happened, and avoid lots of trouble. Release some first
compensation like a little special incubator might also temporarily appeace players.
Hope it won’t be another 10 days to solve this problem. This is how it feels like.