Could not agree more with everything that has been said there so far. This game has serious problems that need to be adressed…which is exactly what @shortySTK did. She just adressed the problems that were making her game unplayable.
And since she wrote to you and discovered some more bugs along the way, she only thought it would be good to adress then as well since you were supposed to look into this problem of hers.
The fact that you support system is horrible and you have been told about this numerous times only shows how much you “care” about this game and your fans. Why not to have different tickets so if you want to adress new bug you will open new ticket, like people have beeb suggesting here multiple times for few months now. Why is it only possible to add to the one existing? You did it this way but then complain that people are spamming.
I know this from my own experience. Every time I want to add something to the conversation I start immidiately with “sorry for bothering you again” because I feel scarred that something what happened to shortySTK could happen to me. The only problem here is your terrible support system…not people spamming. Realize this finally, please.
And if we go even further none of this would happen if your testing team was doing what they should…that means testing these new updates before you realease them. I have never seen anything like this in any other game that every update would be so full of bugs without even completely adressing the previous ones.
I am no longer surprised with people being straight angry with this as this happens every update. Your inabillity to fix those bugs is unbelieveable.
Not to mention all this things you are promising and then not delivering. For example this breeding duty with specific dragons that was supposed to go down from 2 times to just one as you stated in the release notes…which of course did not happen.
So please start on your end. Make sure you are doing your job the way you should and stop banning people that are supporting you and only want a helping hand so they can play the game they love.