Store purchases not working

This is for reporting bugs only, if you are having trouble making a purchase or need help recovering your account please post in Help & Support here.

Please fill in the following fields!

Bug Description: cannot purchase store items

Area is was found in: n/a

How do you reproduce the bug:
Step 1- select an item to purchase
Step 2 - select the purchase button
App clocks but never completes purchase
(add more if needed)

How often does it happen:Every time

What type of device are you using:iPhone 13

Anything else? (add screenshots or additional information here)

Hello Concart. If restarting your game and/or device doesn’t resolve the issue, please contact our support team at support+forums@ludia.com with your support key included. They’ll be able to take a closer look.

Thank you!