Ludia Forums

Story mode advanced w/o reward

#1

Earlier today I started on the Alpha of a zone (can’t remember its name but it’s before the Marshland). I manage to take down most of it’s health but I set aside my game so I can regain the energy to finish it off. I returned to story mode a few minutes ago to finish what I started and collect my reward (a premium dragon recruitment), instead the game enters “cutscene” and moves onto the next zone leaving the Alpha undefeated and me without my reward.

#2

A bunch of people already made posts about this. It’s a common issue. Contact support and they should refund you the premium token you weren’t given.

#3

Eh, the other posts were about defeating the Alpha and get promoted with no reward. This one is a little different, as in @Syndrrin might not have been allowed to enter the battle at all, just got promoted with no rewards.

#4

@Syndrrin I suggest you don’t keep playing on the map quests for 2-3 days to not complicate things for you, then support will contact you with some solution. That is provided you have already sent them a review, be it in-game or via mail.

#5

Bad advice and this is then same bug. Keep playing. You’ll get the token (sadly none of the other rewards)

1 Like
#6

Hey Syndrrin, could you email our support team here at support+forums@ludia.com with your support key so our team can assist you?

Thanks!