Stuck and freeze forever in exploration

Not too frequent, but I got these sometimes. Freeze and cannot proceed. The Only thing I can do is flee. What could be the reason?

Probably the same as the 5 pther posts today and the 5 the day before that and the 5 the day before that…

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Hey Evo, I’m sorry that your battle froze. Our team is aware of this issue, and they’re actively looking into this. In the meantime, could you send that screenshot to our team here at along with your support key? Thanks!