Ludia Forums

Stuck board - holes between tiles

The game froze on me today while I was playing rune research 4/5. As seen in the screenshot below, it froze mid-play, so the tiles did not correctly shift after a match was made. Nothing fixed the issue - not time, not autoplay, not switching WiFi off and on. In the end, I just had to flee the battle.

Hey Qcumber, I’m sorry that happened with your Gem board. Our team is aware of this issue, and they’re looking for a solution.

Could you reach out to our support team at support+forums@ludia.com with your support key so our team could try and make this up for you? Thanks!