Ludia Forums

Stuck on app loading 8/24

Galaxy S7, Android 8.0, language pt-br.
Many times a day. Stuck at 8/24. Since a few days ago, don’t remember exactly when.

Solution is always close and re-open app, 1 or more times.

Hey AndreMR, if this happens again, try some of the troubleshooting steps here and see if it helps you get past the loading screen: Stuck on loaded screen of game?

Also, change the time zone setting on your device to either New York or Toronto and then restart your game.

Let me know if that helps!

this helps. as i said:

but i reported this here because it happens every day. connection is mostly a stable fiber at home, but happens with mobile connection too.

happens a lot after “boosts roolback” update (1.7.33). maybe worth give a look at the code, if it’s happening to someone else.

Hey AndreMR, could you go into your app store and see if you have update 1.7.36 available for your game? If so, update the game to the current version and see if that helps with the loading issues.