Hey AlishaFoxy2005, I understand that loading issues can be frustrating. Could you please try these steps and see if they help?
- Do not run any other applications in the background while using Jurassic World Alive.
- If you are on a WiFi connection, select your device settings > WiFi, and then tap your network to forget it. Then reconnect to your WiFi network.
- Please go to your device’s Settings, and turn off your data connection. Then, turn your connection back on.
Doing this may stabilize your connection.
- Force close the app and then immediately relaunch.
Please also remember to have a stable internet connection before launching the game and not to switch between connections as it could cause an issue for the loading.
If the issue persists, could you please contact our support team so they can take a closer look at your account? You can contact them here at email@example.com, and it will be helpful if you can also include your Support Key in the email.