Subscription VIP rewards are not functioning properly

Jurassic World Alive Help & Support
#1

Hello,

I recently completed my 7-day VIP trial and allowed Ludia to continue to process my 9.99 subscription. Despite having the timer on the incubator run out, I am unable to click it (nothing happens but it still says “free”). I have tried contacting the in-game support client for assistance but have received no response.

I am currently receiving the 30% range/power boost but am not able to claim the VIP incubator.

Thanks,

Profirix

UPDATE: It finally allowed me to claim it. Based on the response I got from an employee, there was some kind of error that considered my trial to be an 8 day trial and did not end until 4/7 at 11:30PM local time. I still paid in advance for the month but it did not officially offer the reward until just then.

#2

Did you get one when you signed up to the free trial. You only get one not every time the subscription resets.

#3

You are not allowed to receive the incubator until your trial ends. I assume this is to prevent gaming the system.

#4

Fair play. I wasn’t sure how it worked with the free trial.