Is anyone else having issues receiving a response from support?
For the past 3-4 weeks the only replies I receive from support are abstract responses completely unrelated to the issues raised. It seems keyword searches are being used to provide pregenerated responses. This is unacceptable.
@ned, @jon, as i am confident many concerns, including my recent issue, can be resolved with minimal effort, I have resubmitted my recent concern and have asked support to read it prior to responding. It would be appreciated if either of you can assist with compelling support to address my recent support ticket.