Ludia Forums

Support response time? Account problem

#1

Hi I tryed contacting support two days ago about accidentally connecting my FB account to google play instead of the other way around thus making me unable to log in to the main account

Support has been unresponsive for 2 almost 3 days ticket number for the email I sent was 510595 I get it that support might be bussy with many more requests but Id like to know how long is an averidge wait time for response at least …

#2

I think currently it is a out 4 days. They have been swamped since the last update

#3

I’m sorry to hear that you haven’t heard back from our team yet, @hunteranubis. Sadly, our team has been getting a lot more tickets lately so there could be some delay in their response time. However, please rest assured that our team is working as fast as possible to try and get back to everyone.