Support Response Timeline?

How long does it generally take for support to respond to an email of an issue? I’ve never had to contact this support before. I know with other apps they are very quick.

Hey there, Kim. Our team usually responds to tickets in the order that they come in. However, there might be a slight delay at the moment due to the holidays.

Thank you for your understanding!

There’s not an average turn around on support tickets? Cause your answer is very vague. Meaning I could be without a resolution for days or weeks?

In my experience it’s usually within a couple of days but I have had to wait, like, a week before.