Ludia Forums

Support response

On 12. Jan and 22. Jan I send a request to the support (support+alive@ludia .com), but did not get any response. Has anyone similar experience and advice what to do?

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Hey Guido_Schmidt, please send me a private message of the email address you used to contact our team. Also, may I ask which game you are having an issue with?

In the meantime, please refrain from updating your ticket request before our team replies as that could reset your position in their queue.

Thank you!

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Hi Ned, sorry but how can I send a private message?

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If you click on the blue icon next to my forum name, there should be an “envelope” icon on the right. :slight_smile:

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Hi Ned, did you get my message
now?

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