Just want to check if im the only one getting real frustrated by tapjoy.
Are you all having a hard time getting rewarded?
Some of the offers are automaticly rewarded, some of them not.
When you contact tapjoy about it, you or dont get any feedback or they say its rewarded but its not, or say they did not track your click on the offer, or say you are not honnest that you have signed up for another offer…
Any off u experiencing the same?
Let me give you some examples:
- The scratchmania offer for 2646 hard cash.
You have to sign up and register on their offer when you press earn 2646 hard cash, the offer sends you to gratorama…
So i signed up and did everything the offer asked off me.
When i first contacted support for the reward, they Asked me proof, an email of the welcome message, a proof of the email i registered with, and the proof of 10€ deposit to the website.
When i submit all of that, i get a second mail stating its for scratchmania and no gratorama.
So i contact them again and state that their offer redirects me to gratorama and not scratchmania.
Then they answer back its wrong and im not right, and they did not track any click off me pressing the reward…
Now i have send them a movie of me pressing the offer while it redirects me to gratorama…
Totall silence on their side now.
Wen i contact ludia aka jurassic world alive,
They tell me i have to keep in contact with tapjoy, and that they are not responsible for that part.
Well is everything you allow in the game not your responsibility???
Imo its your task now to come in between and make sure the game braking tapjoy stops or they start acting correct.
At least show them its gratorama an not scratchmania…
Let me show you guys a movie from my ingame pressing the offer:
Then lets talk about another offer: pop slots reach level 18 for 560 hard cash, this one is pending for 10 days now… did are not reponding for over 10 days, while i have completed the offer within 3 days.
You have to complete the offer within 7 days, well let me guess, now they will come back to me its not within the 7 days… its strange that for other rewards they are responding, but not for that offer…
Same for lors mobile reach castle lvl 11 for 952 hard cash and buy first ebook on rakuten for 952 hard cash…
It feels to me when its about small rewards you will be able to get them, but as soon its a bigger reward, they will be a pain in the ass to make sure you wont get it.
There are also multiple fake offers:
Of tests and quiz questions where you cannot proceed, because there is not even a start button.
Ludia im very curiouse for your answer to this…
And please leave the crap out with you are not responsible…
You made partnership with tapjoy and allowed them in your game.
Your game is amazing, the option to earn hard cash with your partner also, but the way you have to earn them is … i have no suitable words for it.
I hope we will be able to resolve this together, and deff if we see other users are experiencing the same…
Its a shame you made such a good game and tapjoy is braking it down with fake offers and not rewarding bigger offers.
Regards, Thomas Van Damme.